When you receive your insurance card, you will also receive a copy of the policy. If you are unsure what is covered by your insurance policy, do not hesitate to contact the International Department or StudentGuard directly at 1-877-USE-THIS.
Generally, all urgent care is covered by your insurance policy. If you are sick, your insurance will cover the cost of your medical care. If your condition is non-urgent, it may not be covered by your insurance policy.
To see what is covered in your guard.me policy see: www.guard.me/niagaracollege
Making a Claim
While some medical providers will bill StudentGuard directly, you may have to pay for the services you receive and then file a claim to be reimbursed for your expenses. Claim forms can be picked up from the International Department or through the StudentGuard website.
Original receipts and an explanation of why you went to the doctor must be provided. The completed claim forms and receipts can be mailed to the address listed.
Hospitals and walk-in clinics in the Niagara Region
In emergency situations it is important that you do not hesitate going to a hospital. Emergencies can be loss of consciousness, broken bones or poisoning.
St Catharines Site Hospital
1200 Fourth Avenue, St Catharines, L2S 0A9
Welland General Hospital
65 Third Street, Welland, L3B 4W6
Greater Niagara General Hospital
5546 Portage Road, Niagara Falls, L2E 6X2
Frequently asked questions
Does my insurance cover dental care?
Your insurance will pay up to $600 CAD for dental work for the relief of acute pain and suffering.
How long does it take to get my money back?
Typically it takes 2-3 weeks.
Am I covered anywhere in Canada?
Yes, you are covered anywhere in Canada with no restrictions.
What if I have lost or not received my insurance card?
Please contact the International Student Advisor.